(no subject)

[chocolatepot]

I've been FFC'd! I ordered glacier blue and shadow grey silk crepe de chine. They sent me a sea-green crepe de chine and a silver silk twill. Come on, guys. (At least this time it was their fault, and not me missing something in the closeup or description.) I went in guns a-blazin' on their customer support email, by my standards, and they gave me a return label. I'm keeping the crepe, because it's fine, but sending that twill back. TBH the twill is probably worth more, but I would never have used it.

Comments

[scripsi]

Sea-green crepe and silver silk twill sound lovely- but it's so annoying to not get what one has ordered!

[chocolatepot]

They do make a fetching combination!

[ktlovely]

Ah yes...FFC, for when you want to play fabric roulette. Good that they gave you a return label, though, yeesh!

[chocolatepot]

Yeah, you just never know. ¯\_(ツ)_/¯

[mandie_rw]

I shouldn't laugh, because I also have been FFC'd (haven't we all)...but consider it a laugh of commiseration! They have great deals but sometimes you wonder if they've got a bunch of preschoolers doing their orders/website. Can't read, don't know anything about fabric...good enough, right?

At least they're usually pretty good with returns!

[chocolatepot]

I was all "This was clearly an error in the warehouse, so you should send me a return label" because I assumed they needed some bluster, since their posted return policy says that you need to pay shipping - funny that they're usually good about it! I thought I needed to fight them.

And like, these bolts must have been stored near each other. They have practically the same name. How could you screw this up??

[mandie_rw]

They may have gotten less helpful with returns...I haven't tried doing any for a few years, but the time I did it was also CLEARLY their mistake ("this is not red wool suiting, it is an orange scratchy poly blend upholstery weight nastiness, no thank you), so they didn't give me any problems. I suspect if they made everybody pay to return the orders THEY screwed up, they'd have no customers left, LOL!